Front Desk/Clerical Specialist

JOB DESCRIPTION
Clerical Specialist

Alliance Family Health Center, Inc.

BASIC FUNCTION:

Clerical Specialist is responsible for efficient operation and flow of patients through the practice. Greet incoming patients, answer telephones, and schedule appointments and referrals. Collect and update patient information. Accurately handle insurance verification and perform front office procedures. Provides clerical services and performs general office duties. Works with Front Office Lead and Executive leadership to coordinate front office functions and provide input for improvements.

JOB DUTIES AND COMPETANCIES:

• Answers incoming telephone calls and process appropriately. Possess warm outgoing personality with excellent telephone etiquette.
• Verify and collect patient demographic and insurance information.
• Registers and schedules patients into EHR software. Works with manager to develop and implement changes to improve scheduling efficiencies.
• Collects co-pays and patient payments.
• Practice Management Super user for EHR.
• Prepares and sends patient correspondence in accordance with policy. * Prepares and mails new patient information prior to scheduled office visit.
• Retrieves and proofs documentation accurateness for billing purposes.
• Maintain electronic medical record, scan information according to protocol as appropriate.
• Verify Insurance eligibility/benefits (Eligibility Specialty). All authorizations must have insurance eligibility verified prior to their appointment. Parent must be notified if not eligible.
• Meets with and assists patients with respect to the insurance application process and sliding scale eligibility, including presumptive eligibility
• Assists in the training and orienting of new clerical staff
• Promotes positive provider, organization and community relationships.
• Works under the guidance of the AFHC colleague handbook
• Responsible for checking emails on a daily basis.
• Performing other duties as required

HEALTH CARING STANDARDS / VALUES:

1. Greet customers, visitors, and Colleagues immediately with a smile, warm greeting, and introduction, calling them by name if possible.

2. Exceed the expected and anticipate the unexpected by asking, “Is there anything else I or a fellow Colleague can do for you?”

3. Always provide a comforting, timely, caring departure or discharge, and always say thanks for allowing us to serve.

4. Integrity, openness and fairness in all you do

5. Teamwork

6. Individual creativity

7. Innovation

8. Compassion and caring

AGE APPROPRIATE CARE:

Will provide successful services and/or interactions with the following age groups and will demonstrate the use of appropriate interventions, communication and skills to match the age and/or abilities of the patient where applicable:

• Pediatric
• Adolescent
• Adult
• Geriatric

MACHINES, TOOLS & EQUIPMENT USED:

• Utilizes the telephone system correctly.
• Demonstrates correct use of the computer, including appropriate software programs used by the department.
• Demonstrates correct use of the FAX machine and copier.
• Skilled in computer applications such as MS Word, Excel

EDUCATION, TRAINING & EXPERIENCE:

Certification or diploma in Medical Office Administration/Assistant program or equivalent preferred. Medical front office experience preferred. Knowledge and experienced in medical terminology, billing and coding is required. Demonstrated skill in computer applications. High school graduate or equivalent.

SKILLS REQUIRED:

• Skilled in computer applications like MS Word, Excel, and PowerPoint.
• Skilled at handling multiple tasks and works under pressure.
• Extensive knowledge of medical terminology, medical billing and medical coding
• Knowledge of handling general administrative and clerical tasks
• 5.The ability to communicate with individuals at a variety of levels within the organization and community.
• Ability to exercise initiative, judgment, and decision making.
• Willingness and ability to work collaboratively with a team approach to goals and objectives.

PHYSICAL REQUIREMENTS:

• Able to stand/walk to various departments intermittently through a 8 hour shift.
• Able to bend to reach items on the floor, desk level, and overhead.
• Able to lift books and supplies weighing 25lbs. intermittently.
• Able to see clearly (with or without lenses) and hear normal speaking tones.
• Able to communicate verbally interpersonally and over the telephone in a clear and concise speech.
• Able to use hands for tasks (writing, typing, etc.).

RESPONSIBLE TO:

Front Desk Coordinator

AFHC