RN Clinical Manager

Job Description     

Position Title: Clinical  Manager

Position Reports to: Chief Medical Officer (CMO)                

FLSA Requirements: 

Date Issued:     1/23/26                                       

Location:

JOB STATEMENT/SUMMARY

The Clinical Manager is responsible for the oversight, coordination, and continuous improvement of clinical operations at Alliance Family Health Center (AFHC). This role provides leadership across care management, behavioral health case review processes, point-of-care services, and post-clinic follow-up activities.

The Clinical Manager serves as the primary clinical escalation point, ensures compliance with regulatory and quality standards, supervises multiple clinical teams, and collaborates with interdisciplinary leadership to advance patient outcomes, operational efficiency, and organizational goals.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES OF THE POSITION

Clinical Operations & Oversight

• Provides overall oversight of clinical operations, including care management programs, point-of-care services, and post-clinic follow-up workflows.
• Serves as the clinical escalation point for complex patient care issues, staff concerns, and workflow barriers.
• Maintains and oversees the Standardized Case Review Log for Behavioral Health patients, ensuring timely review, documentation, and follow-up.
• Oversees post-clinic follow-up processes to support continuity of care, care gap closure, and patient engagement.
• Ensures all clinical services operate within scope of licensure, organizational policies, and regulatory requirements.

Leadership & Supervision

• Directly supervises the Care Management Team and the Point of Care Coordinator, who oversees Medical Assistants and Ultrasound Technicians.
• Responsible for hiring, onboarding, training, coaching, and performance management of assigned clinical staff.
• Completes payroll-related tasks for assigned staff, including review and approval in accordance with organizational policy.
• Ensures appropriate staffing models and schedules based on patient demand, workload, and available resources.

Care Management Program Oversight

• Oversees care management services designed to improve quality of life, health outcomes, preventive care utilization, and continuity of care.
• Collaborates with providers and leadership to develop, implement, and refine clinical guidelines, care management protocols, and workflows.
• Reviews, delegates, and closes provider tasks in alignment with established clinical standards.
• Monitors care management documentation and performance through audits, insurance gap reports, and preventive care tracking.

Quality, Compliance & Performance Monitoring

• Participates in monthly Quality Management meetings and contributes to continuous quality improvement initiatives.
• Monitors and reports Key Performance Indicators (KPIs) for clinical services, including quality metrics, productivity, and care outcomes.
• Updates, maintains, and enforces clinical policies and procedures to ensure consistency, compliance, and best practices.
• Identifies risks, trends, and opportunities related to patient outcomes, workflows, and resource utilization and escalates concerns to the CMO as appropriate.

Interdisciplinary Collaboration & Strategic Support

• Works collaboratively with providers, behavioral health, nursing, operations, quality, and administrative teams to support integrated care delivery.
• Assists with planning, program development, and budgeting for clinical and care management services.
• Supports organizational initiatives such as Patient-Centered Medical Home, value-based care programs, quality incentive initiatives, and community outreach efforts.

Documentation & Systems

• Ensures best practices in Electronic Health Record (EHR) documentation across all supervised teams.
• Summarizes and documents pertinent patient interactions, care coordination activities, and interdisciplinary communications.
• Performs other duties as assigned by the CMO.

JOB REQUIREMENTS AND PREFERRED QUALIFICATIONS

Competencies

• Clinical Leadership
• Electronic Health Record (EHR) Proficiency
• Interdisciplinary Collaboration
• Communication & Facilitation
• Quality Improvement & Data Analysis
• Critical Thinking & Problem Solving
• Staff Development & Education
• Critical Evaluation
• Leadership

APPLY HERE: AFHC Employment Application